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News | May 15, 2024

How dedicated managers positively shape DCAA

By DCAA Staff Writer

Cuong “Kong” Chau is a Field Audit Office Manager with a passion and appreciation for the flexibility and adaptability of others. Kong worked in Iraq and Afghanistan during a time where he was uncertain about his career. During his tour, he worked with contractors that provided logistics support and helped ensure military service members received proper equipment so they can safely return home. Since then, Kong continues to work for DCAA and support the DoD, “My experience helped me realize what I wanted to do in life. I truly understand and experienced the meaning of our work and the impact it has on each family.”

In a previous Eastern Region office, Kong encountered a high turnover rate that prompted him to act and improve the workplace. After observing, he realized the office needed a role model and positive leader. He implemented various initiatives including team-building activities and quarterly newsletters that focused on support and appreciation to the team. Kong shares a particularly impactful initiative, “I implemented an appreciation program where supervisors nominate their team’s best audit packet. After that, newer auditors vote on the best package. While reviewing the audits, they learn about working with contractors and familiarize themselves with the overall structure and composition of the audit. After the winners were decided, I would award the team and lead auditors for their work with a trophy. This initiative promoted learning, recognition, and innovative collaboration in the office.”

Kong’s dedication to supporting leadership development extends beyond audit work. As a mentor and coach, he provides guidance, help with resumes, and interview practice to help his team members excel and advance their careers. His commitment to nurturing future leaders reflects his belief in the importance of planting seeds of opportunity and facilitating lasting growth.    

 

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